After Hours Water/Sewer Emergency 409-755-7377
New Changes as of 5/23/2024
Water Ordinance # 252.1(A) Rate Schedule
Important changes to the water bills:
1. The due date has been changed from being the 21st of every month to being the first business day of the following month.
2. Disconnect fee- services will now be disconnected if you have a balance over $30 rather than the previous $10.
7. Returned Check- Previously a customer could have two returned check and then they were not allowed to pay by check any more period. Now the customer is allowed to have 2 returned checks a year. After the second returned check, the customer will NOT be allowed to pay via check until a year to date from the second returned check.
18. Previously a customer could only have 1 leak adjustment per two year period. Now, the customer is allowed to have a leak adjusted once a year.
19. Previously, if a customer needed an adjustment on their bill or a payment arrangement, they had to go before Council to get the adjustment. Now, the office manager/administrator can issue payment arrangements. I.E.- giving a customer an extension within permissible limits, a payment plan if the customer has a higher than normal bill (i.e. water leak, assessed charges for call-out fees, new water/sewer installation, installation of a secondary meter, etc.).
20. Senior Citizen Discount- 10% discount- This discount is given to senior citizens. The citizen must show proof of I.D. and sign the proper documentation at the City office. The citizen must be at least 62 years of age to qualify for the discount.
** Please see the rate sheet below for all rates and additional information.**
disconnect day
Disconnect Day for August Water Bills
Due Date: September 03, 2024 by 5 p.m.
Last Day to pay: September 16 ,2024 by 5 p.m.
Disconnect Day: September 17, 2024
New Billing Format
The water bills will look a little different starting January 2024. We are trying to be more transparent with the residents. There are a few additions to the water bills.
Highlighted in gold: Due after mm/dd/yyyy this will be the amount due if you pay after the due date. This amount has the $15.00 late fee added into it.
Highlighted in green: Last day to Pay: This will be the last day to pay your water bill before the services are disconnected. If the past due amount is not paid by close of business, additional fees will be added and the services will be disconnected the following day. There will also be a statement at the bottom of the bill, as there has been, that will tell you the last day to pay along with the day the services will be disconnected.
Highlighted in light blue: Disconnect fee & reconnect fee: On the old statements, the disconnect and the reconnect fee were both listed as Late fee. This was confusing, so there was a change made so that it reflects exactly what the fee is for. If you get charged a late fee, disconnect fee or a reconnect fee, that will reflect on your next statement.
Current Charges: This includes your current bill amount + any fees that were accrued after your previous bill was sent out ( late fee, disconnect fee or reconnect fee).
Total due on mm/dd/yyyy: This is the amount that you owe by the due date listed.
** The details of the other things listed on your bill can be found above. We understand that the bill layout may be hard to understand, however, the software company that the City uses controls the bill layout. If you have any questions about your bill, please contact the office and we will be happy to help. The City is trying to be as transparent as we can, so please bare with us as there are some kinks that we are trying to work out. **
** Please call the office at (409) 753-1475 or (409) 753-2126, if you have any questions. **
Need to Call Us?
DURING OFFICE HOURS:
AFTER HOURS EMERGENCY:
AFTER HOURS EMERGENCY:
409-753-1475
AFTER HOURS EMERGENCY:
AFTER HOURS EMERGENCY:
AFTER HOURS EMERGENCY:
409-755-7377
Water/Sewer Information:
ORDINANCE 252:
Question? 409-753-1475
• The base bill for 0-1,000 gallons is $45.00: this includes a user fee of $19.00
• You pay the same amount in sewer that you do in water unless you use over 7,500 gallons for a residential account. There is not a cap on a commercial account. After 7,500 gallons, there is a cap on the sewer, so there will not be an additional charge for sewer AFTER 7,500 gallons of use. For instance in a base bill it is as follows: $19.00-user fee, $13.00- water, $13.00 sewer. On a bill with over 7,500 gallons of usage, you will see the difference in water and sewer charges. For example in a bill that has 8,000 gallons of usage, it will be as follows: $19.00- user fee, $104- water, $97.50- sewer.
• The rate is .026 per gallon of usage
• We have smart meters, which means that they communicate by the cell towers, so they don't have to be manually read every month.
• You are NOT allowed to touch the meter box or anything inside of it. The equipment is very sensitive and it can be damaged very easily. If you need your water turned on/off, call the office and someone will be out to turn your water off as soon as possible.
• There is an app that you can download where you can see your water usage. It is called EyeonWater.
• Your meter reads every 24 hours in that system.
• The system will notify you when there is a leak or a continual usage.
• The bills are generated the first week of every month, so look for it in your email. The email address that it will be coming from is: noreply@safemaildelivery.net
• We are paperless, so the bills will be sent via email. If you do not receive your bill, you can always call the office and we will give you your balance.
• Due Date: The bills are due on the 21st of EVERY month unless the 21st falls on a holiday, weekend or a day the office is closed. If your payment is not received by the due date by close of business, you will receive a $15.00 late fee.
• Disconnects: 10 days after the due date at close of business, a disconnect fee of $25.00 will be added to your account and your service will be disconnected the following morning. Even if your services have not been disconnected, if the payment isn't received by 5:00, you will have to pay the past due balance+ the late fee+ the disconnect fee to have your service reconnected. If services get disconnected, there will be an additional $25.00 reconnect fee added, that will also have to be paid to tum your services back on.
Water Account Forms
Pay Your Bill Online
Pay Online
Paperless & Auto Billing
Paperless & Auto Billing
You can pay your bill online; all you need is your access code. Call the office or check your last monthly statement.
Click below and it will take you to the website.
Water Bills are due on the 21st of EVERY month.
Paperless & Auto Billing
Paperless & Auto Billing
Paperless & Auto Billing
We can now sign you up for emailed billing! It is quick and the most efficient way to get your bill. You can receive your bill via email without paying on-line. Call the office today and ask how to get signed up!
Water Bills are due on the 21st of EVERY month.
How Our Meters Work
Eye On Water
Eye On Water Meter Instructions
Phone APP Instructions:
1. Go to the APP store on your Android or iPhone and search for “Eye on Water”
2. Download the free APP to your Android or iPhone
3. Open the APP
4. Tap on the Register button
5. Tap on “Enter your account information Manually”
6. Enter your Zip Code
7. Select your water provider (City of Bevil Oaks)
8. Enter your Account ID (may be obtain from City Hall or your most recent billing statement)
9. Enter a valid e-mail address
10. Create and confirm a password
11. Verify that you have read the Terms of Service
12. Tap on the Next button
13. An email will be sent to the address you provided
14. Click or tap on the link in the email to verify it is valid
15. You can now sign in to your account.
You can also go online from any computer with internet access to do the same thing.
Just go to www.EyeOnWater.com
rATE STUDY BY ALLEN PRIDE 2019
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After Hours Water/Sewer Emergency 409-755-7377
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