Water Bill late/disconnect day information

 Question? 409-753-1475

• The base bill for 0-1,000 gallons is $45.00: this includes a user fee of $19.00 

• You pay the same amount in sewer that you do in water unless you use over 7,500 gallons for a residential account. There is not a cap on a commercial account. After 7,500 gallons, there is a cap on the sewer, so there will not be an additional charge for sewer AFTER 7,500 gallons of use. For instance in a base bill it is as follows: $19.00-user fee, $13.00- water, $13.00 sewer. On a bill with over 7,500 gallons of usage, you will see the difference in water and sewer charges. For example in a bill that has 8,000 gallons of usage, it will be as follows: $19.00- user fee, $104- water, $97.50- sewer.

• The rate is .026 per gallon of usage 

• We have smart meters, which means that they communicate by the cell towers, so they don't have to be manually read every month. 

• You are NOT allowed to touch the meter box or anything inside of it. The equipment is very sensitive and it can be damaged very easily. If you need your water turned on/off, call the office and someone will be out to turn your water off as soon as possible.

• There is an app that you can download where you can see your water usage. It is called EyeonWater. 

• Your meter reads every 24 hours in that system. 

• The system will notify you when there is a leak or a continual usage. 

• The bills are generated the first week of every month, so look for it in your email. The email address that it will be coming from is: noreply@safemaildelivery.net 

• We are paperless, so the bills will be sent via email. If you do not receive your bill, you can always call the office and we will give you your balance. 

• Due Date: The bills are due on the 1st business day of the following month unless the 1st business day falls on a holiday, weekend or a day the office is closed. If your payment is not received by the close of business on the due date, you will receive a $15.00 late fee. 

• Disconnects: 10 days after the due date at close of business, a disconnect fee of $25.00 will be added to your account and your service will be disconnected the following morning. Even if your services have not been disconnected, if the payment isn't received by 5:00, you will have to pay the past due balance + the late fee + the disconnect fee to have your service reconnected. If services get disconnected, there will be an additional $25.00 reconnect fee added, that will also have to be paid to turn your services back on.